Guide data
EPG Setup That Stays Accurate
Use this page when your channel guide is missing, out of sync, or showing the wrong times. The quickest fixes are usually in the app settings, not on the device itself.
What to know first
Learn how to set up IPTV EPG data, refresh your guide, and fix time zone issues so channel listings stay accurate.
Start with the app settings
Most guide problems come from the app configuration. Open the settings menu, find the EPG or guide section, and confirm the source is connected to the account you installed.
- Refresh the guide after first login.
- Match the device time zone to your region.
- Reopen the app if the guide does not load immediately.
Fix wrong times quickly
If channels are listed but the times are off, the usual fix is a time zone mismatch. Correcting the app or device time zone often resolves the problem without changing the playlist.
- Check daylight saving settings.
- Make sure the app is using local time.
- Refresh the guide after changing settings.
When the guide is blank
Blank guides usually mean the app has not finished syncing or the EPG source needs another refresh. If that does not help, sign out, sign back in, and try again on the same device.
- Use the app's built-in refresh button.
- Restart the player if the data still does not show.
- Contact support with the app name if the issue persists.
Guide Sync Checklist
Use this table to match the guide problem to the quickest fix.
| Symptom | Likely cause | Fix |
|---|---|---|
| Blank channel guide | EPG has not synced yet | Refresh the guide, then restart the app |
| Wrong channel time | Device or app time zone mismatch | Match the time zone and enable local time |
| Guide stops updating | Stale cache or login sync | Sign out, clear cache, and sign back in |
| Only some channels show data | Partial guide source issue | Refresh again and test another app if needed |
When you contact support, include the device model, app name, and whether the time zone is set manually or automatically.
Frequently Asked Questions
Why is my IPTV EPG empty?
Refresh the guide, confirm the playlist includes EPG data, and verify the app time zone matches your location.
How often should I refresh the guide?
Refreshing after setup and whenever the guide looks stale is usually enough for most users.
Does every app handle EPG the same way?
No. Some apps need a manual refresh while others update automatically after a restart or login sync.
What should I check if times are wrong?
Check the app time zone, device time zone, and whether daylight saving settings are correct.