Troubleshooting
App Crash Fix
If the app closes, freezes, or restarts before playback, use this page to reset the setup one step at a time instead of changing everything at once.
Fastest fix order
The point is to get back to a clean baseline without changing ten things at once.
Restart and retest
Power cycle the device, router, and app in that order if you want the cleanest first check.
Check the app
Confirm the app version, clear cache if needed, and make sure the login details are still valid.
Change one thing
Adjust only one setting, then test again so you know which change actually helped.
Common causes
Most repeat issues come from one of three places: the device, the network, or the account details.
Old app version
Older builds often crash more, hang on login, or show odd playback behavior after a device update.
Weak network
Low Wi-Fi quality or a busy router can make a simple issue look much worse than it really is.
Wrong account details
A typo in the login or guide data can create loops that look like a broken app even when the account itself is fine.
Frequently Asked Questions
What should I try first?
Restart the device and router, then test the app again before you change any other settings.
Should I clear cache or reinstall?
Clear cache first. Reinstall only if the app still behaves badly after a clean restart.
When do I contact support?
Contact support when the issue survives a restart, a clean app test, and a fresh login check.
Do I need a different app or device?
Not always. First confirm that the current device, app, and network are all on a clean baseline.